Privacy Policy

Overview

Renora Home (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This policy outlines how we collect, use, store, and disclose your personal information when you visit or make a purchase from our website.

Personal Information We Collect

When you visit our website, we may collect the following information:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • Order details and purchase history

  • Device information (such as IP address, browser type, and cookies)

How We Use Your Information

We collect and use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your order

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and ensure secure transactions

  • Send marketing communications (only if you have opted in)

Payment Information

All payments are processed securely through trusted third-party payment providers.
We do not store or have access to your full payment details.

Cookies & Website Data

Our website uses cookies and similar technologies to:

  • Improve your browsing experience

  • Analyse website traffic and performance

  • Remember your preferences

You can choose to disable cookies through your browser settings.

Disclosure of Personal Information

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment providers

  • Shipping and logistics partners

  • Website hosting and analytics providers

We do not sell or rent your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no online transmission is completely secure, and we cannot guarantee absolute security.

Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact us using the details below.

Marketing Communications

If you have opted in, we may send you emails about new products, updates, or promotions.

You can unsubscribe at any time by clicking the link in our emails.

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

admin@renorahome.com

We aim to respond within 2–3 business days.