Refund & Returns Policy

Overview

At Renora Home, we take care in sourcing and preparing each piece to ensure it arrives in excellent condition.

As our items are carefully sourced and handled per order, we do not accept returns for change of mind. However, we fully comply with Australian Consumer Law and will provide a replacement or refund if an item is faulty, damaged, or not as described.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

To assist with your request, we require:

• Clear photos of the damaged item

• Photos of the packaging

Once reviewed, we will arrange a replacement where possible. If a replacement is not available, a full refund will be issued.

Return Conditions

To be eligible for a return:

• The item must be unused

• The item must be in its original condition and packaging

Refunds

If a refund is approved, it will be processed back to your original payment method.

Please allow a few business days for the refund to appear, depending on your payment provider.

Return Shipping

If your item is confirmed to be faulty or damaged, we will cover the cost of return shipping where required.

Change of Mind

We do not accept returns for change of mind, including incorrect selection, change in preference, or no longer wanting the item.

We encourage you to carefully review product descriptions, dimensions, and images before purchasing.

Sale Items

All sale items are final sale and are not eligible for return unless deemed faulty or damaged.

Contact

If you have any questions or need assistance, please contact us at:

admin@renorahome.com

We aim to respond within 2–3 business days.