Privacy Policy

Last updated: 21 January 2026

Renora Home (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information including, but not limited to:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by third-party providers)
Order history
Any information you provide when contacting us or subscribing to our mailing list

We may also collect non-identifiable information such as browser type, device information, and website usage data for analytics purposes.

2. How We Collect Personal Information

We collect personal information when you:

Place an order on our website
Create an account
Subscribe to our email list
Contact us via email or forms
Browse our website (via cookies and analytics tools)

3. How We Use Your Personal Information

We use your personal information to:

Process and fulfil orders
Communicate with you about your order or enquiries
Provide customer support
Send marketing communications (where you have opted in)
Improve our website, services, and customer experience
Meet legal and regulatory obligations

4. Marketing Communications

If you opt in to receive marketing communications from Renora Home, we may send you emails about new products, collections, and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5. Disclosure of Personal Information

We may share your personal information with trusted third parties only where necessary, including:

Payment processors
Shipping and logistics providers
Website and ecommerce platforms
Marketing and analytics providers

These third parties are only given access to information required to perform their services and are required to protect your information.

We do not sell or rent your personal information to third parties.

6. Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality and analyse website traffic. Cookies help us understand how visitors use our site and allow us to improve your browsing experience.

You can adjust your browser settings to refuse cookies, however this may affect the functionality of the website.

7. Storage & Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely and accessed only by authorised personnel or trusted service providers.

8. Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details below.

9. Overseas Disclosure

Some third-party service providers we use may store data outside Australia (for example, ecommerce or email platforms). Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy standards.

10. Complaints

If you believe your privacy has been breached or have concerns about how we handle your personal information, please contact us and we will investigate the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be published on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: admin@renorahome.com
Business: Renora Home
Location: Australia