Refund & Returns Policy

At Renora Home, each piece is carefully selected for its character, craftsmanship, and quality. We hope you love your purchase, but we understand that sometimes things don’t work out.

This policy is designed to be fair, transparent, and aligned with Australian Consumer Law.

Items Not Eligible for Change of Mind Returns

Due to the nature of our products, the following items cannot be returned for change of mind:

• Sale items
• One-of-a-kind or limited edition pieces
• Custom or made-to-order items
• Gift cards

This does not affect your rights under Australian Consumer Law.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Where an item is confirmed to be faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with Australian Consumer Law. In these cases, return shipping costs will be covered by Renora Home.

Natural Variations

Many of our pieces are handmade or crafted from natural materials. Variations in colour, texture, finish, or pattern are part of the character of these items and are not considered faults.

How to Request a Return

To start a return, please email us at:

admin@renorahome.com

Include your order number and reason for return. We’ll guide you through the next steps.

Refund Processing

Once your return is received and inspected:

Refunds will be issued to the original payment method or as store credit, depending on the return type

Approved refunds will be processed within 5–10 business days

Our Commitment

We’re a small, independent business, and every return is handled with care and fairness. If you have questions or concerns, please reach out — we’re always happy to help.